The Feature List for Tantuns PBX

    • Calling
    • Call logs
    • HD voice, HD video
    • Intercom and paging
    • Inbound caller ID number Outbound caller ID Presence across all devices
    • Corporate phone book and personal phone book
    • Extension dialing
    • International calling
    • One single view for easy management of current call, incoming calls, calls on hold
    • Cloud contact syncing
    • Call Park
    • Private park locations
    • Multiple devices register with the same number
    • Hot desking
    • Call forwarding
    • Custom answering and call routing rules
    • Call screening and blocking
    • Call switch and call transfer
    • Visual voicemail
    • Voicemail with email notifications
    • Outbound caller ID
    • Internal extension-to-extension video calling
    • Auto call handoff (Wi-Fi <-> 3G/4G); call continuation during network handoff
    • Call monitoring by FAC (monitor, whisper, barge, takeover)
    • Ability to view colleagues’ real-time availability and manage multiple incoming calls

Admin Features

    • 24/7 support
    • Multi-level IVR with Visual IVR editor and audio prompts
    • Automatic call recording, on-demand call recording
    • Ring Group
    • Music on hold
    • Role-based access control with predefined roles/permissions
    • Role-based access control with customized roles/
    • Permissions
    • User templates
    • Phone Template
    • Set display name or label for caller ID numbers
    • Scale the media servers, queue servers, virtual receptionist servers, and meeting servers as the cluster
    • Create and manage tenants
    • Create and manage dealers
    • Create and manage trunk and DID numbers
    • Data retention policies
    • Compliance exports
    • Audit Trail
    • Multiple account management (federation)
    • Dealers Management
    • Multi-site support
    • Bulk upload
    • Holidays and office hours
    • Event notifications
    • Notifications template
    • Disable recording if call between external numbers
    • Control tenants bring their own trunks

Security

    • Each extension’s IP Phone configuration file is stored in a separate directory with a random name to prevent guessing even if the phone MAC address is leaked
    • Alphanumeric password
    • Custom password policy
    • Checked current password when change password
    • Session timer
    • Authorized manager
    • VoIP country blocking
    • TLS/SRTP secure voice
    • Secure video
    • Encrypted VoIP signaling
    • Disable recording if the call between external numbers
    • Data localization
    • Anti D.O.S
    • Email alert for security events
    • Add/manage the blocked numbers
    • IP Whitelist and blacklist
    • SSL encryption on server
    • Encryption at rest: encrypt all local data in mobile app and desktop app
    • Add the IP into the blacklist automatically based on the web portal failed authorization times
    • Add the IP into the blacklist automatically based on the SIP failed authorization times
    • Add the IP into the blacklist automatically based on the IP packets rate
    • Add the IP address to the blacklist based on the fake authorization rating.

Others

    • Theme
    • Custom logo, favicon
    • Custom product name
    • Custom vendor name
    • Custom links
    • Support OS: Windows, Debian, Ubuntu, CentOS
    • Docker container deployments
    • Cluster deployments
    • High Availability for On-Premise and Cloud
    • Integrated SBC
    • Microsoft 365 integration
    • Microsoft Teams Direct Routing
    • Dealers (Distributor / Sub-Distributor / Reseller)
    • Notifications, ability to configure the types of email notifications that the system sends to users, i.e. new voicemail, miss calls, etc. and to be able to customize and modify the email notification templates
    • Facture Access Codes (Dial Codes)
    • Custom Feature Access Codes
    • Admin can switch to tenant role to manage the tenant’s resource and switch back by one click, no need sign out and sign in again
    • Configure custom DNS Server
    • Configure custom Web domain
    • Configure custom SIP domain for each tenant
    • Configure custom transport ports
    • Multiple transports for SIP Signaling (WSS/TLS/TCP/ UDP)
    • Audio call recording
    • Video call recording
    • Storing into the AWS S3
    • Allows pause/resume call recording during the call
    • Record the caller and callee voice in separated track(dual track recording)
    • Recording Files Management: list/query/download/play in web browser, delete
    • Group/Call Queue Polling Strategy: Ring Simultaneously
    • Group/Call Queue Ring Simultaneously: Prioritized Hunt
    • Group/Call Queue Polling Strategy:: Cyclic Hunt
    • Group/Call Queue Polling Strategy:: Least Worked Hunt
    • Group/Call Queue Polling Strategy:: Paging/Intercom
    • Call queue / Call center / Contact center
    • Skills-based routing for contact center
    • Last Called Agent Routing
    • Queue Wallboard
    • Monitor the call
    • Whisper / Barge-in / Intercept
    • Exclusive Agent
    • VIP number (Will be answered 1st priority)
    • Two levels list of harassment, play alert voice to the caller who in the list
    • Abandoned Calls Query
    • Queue Manager
    • Set multiple extensions queue manager
    • Custom queue SLA time
    • Provide REST API to set the agent ready or not ready status
    • Provide REST API to sign agent in the queue
    • Provide REST API to sign out from the queue
    • Sign agent in the queue by dial FAC
    • Sign agent out from the queue by dial FAC
    • Allow/disallow set the agent status to not ready automatically after agent completed a call
    • Send alert email to the queue manager when a new abandoned call appears in the queue
    • Send an alert email to the queue manager when the caller in the waiting queue breached SLA time
    • Generate various of Contact Center reports
    • Last called agent routing
    • Custom prompt file and intro prompt file
    • Announce Queue position to waiting caller
    • Custom the interval for Announce Queue position
    • Custom maximum callers waiting in the queue
    • Custom the queue SLA time

Messages & Team Collaboration

    • Unlimited users
    • Chat with internal and external contacts
    • File sharing
    • Screen sharing
    • Picture sharing
    • Voice messages
    • Video messages
    • Search across groups, messaging, and files
    • Shortcuts for frequently used features: set presence status
    • Integrated with company phone book
    • Integrated with personal phone book
    • Integrated video meeting with screen sharing
    • In-app document sharing
    • Full telephony calling capability
    • Auto-provisioning with IP phones
    • QR code
    • Advanced administration controls
    • Quick swipe for actions for messages, favorites
    • Mobile push notifications for messages and calls

Video Meeting

    • Meeting invitation
    • Joining a meeting with the invite link
    • HD audio
    • HD video
    • Maximum meeting participants
    • VoIP, PSTN, Call Me
    • Instant video and screen sharing
    • Host controls
    • Meeting history
    • In-meeting chat
    • Meeting delegates
    • Personal meeting IDs
    • Prevent new users from joining meeting
    • Meeting password
    • Test mic and speaker settings
    • Meeting management: lock, mute, start recording, stop recording, kick participant, change video layout
    • Host recording
    • APIs for scheduling meetings
    • APIs for accessing recordings
    • Mute all participants
    • Unlimited meetings
    • Host HD video conference with mobile enablement
    • Host meetings for up to 200 participants
    • Web sharing with advanced annotation features
    • Send invitation via text or email
    • Web-client (no download needed, view and listen capability with dial-in option)
    • Meetings recordings (local and cloud)
    • Active speaker spotlight for all participants
    • Intuitive host controls during a meeting
    • Attendee controls for easy meeting collaboration
    • Screen sharing on iPhone/iPad app from desktop
    • Intelligent echo cancellation
    • Intercom/ Paging
    • Web Management Portal
    • IP Phone Auto Provisioning
    • Configure the iOS, Android app by scan QR code
    • Configure Windows desktop app by scan QR code
    • Configure the WebRTC app client by scan QR code
    • Event Log Viewer
    • Audit Log Viewer
    • Integrated the SIP Trace Server
    • Integrated the Web Server
    • Backup and restore by the snapshot of Virtual Machine or cloud
    • VMware / Hyper-V
    • Public cloud(AWS, AZURE, GCE, and so on)
    • Send extension account config information by email
    • RFC3323 Privacy Mechanism
    • Congestion Management
    • Allow/disallow extension delete his recording files
    • Multi calls
    • Call Waiting
    • CDR
    • Custom global office hours
    • Custom extension office hours
    • Multiple office hours per day
    • Custom office hours for the inbound rule
    • Custom office hours for outbound rules
    • Custom holidays
    • Exception route
    • Route calls based on the years, months, days, weekdays, time shifts
    • Route calls based on the callee status (busy, ready/not ready, offline, no answer within the time specified)
    • Route calls based on the DID and CID
    • Route calls based on the DID number range
    • Set different route destination for office hours, outside office hours, and holidays
    • Disable outbound rule based on the custom office hours or holidays
    • Route extension call based on the specified office hours
    • Advanced routing based on JSON contents described
    • Auto Attendant
    • Visual IVR Editor
    • Voicemail
    • Shared Voicemail
    • Call Park and Group Call Park
    • Call Pickup
    • Group Call Pickup
    • Voice Announcement
    • Automatic Callback
    • Call Hold / Call resume
    • Hot Desking
    • SIP Header Manipulation
    • PRACK
    • Early Media
    • Attended transfer
    • Blind transfer
    • MWI
    • Ring multiple devices simultaneously
    • Pick up the ringing call
    • Pick up the held call
    • Support connect to the E1/T1 gateway, SIP Trunk, IMS SIP Trunk
    • Busy Lamp Field (BLF)
    • Configure BLF
    • Generate the call reports
    • Rich call repots
    • Display status and statics on Web
    • Display all components status on Web
    • Ring Group
    • Search call recording
    • Music On Hold
    • Set the music files list for Music On Hold
    • Play the music files randomly for Music On Hold
    • Action URL for the Auto attendant
    • Route the call based on the Action URL result
    • Billing based on the called number prefix
    • Limited call to national and international if no enough balance
    • Billing based on the called number prefix
    • Limited call to national and international if no enough balance
    • Billing on tenant
    • Billing on user
    • User Profile
    • User Profile Picture
    • User Group
    • Speed dial 8 and speed dial 100
    • Publish the extensions events to WebSocket subscriber(register, unregister, start the call, call ringing, call answered, call hangup, call failed, call hold/unhold, presence status)
    • Publish CDR to WebSocket subscriber once a call is completed
    • Publish the queue status to WebSocket Subscriber
    • Send the extension events, CDR events to webhook
    • Randomly outbound trunk routes
    • Outbound Caller ID
    • Outbound Caller ID for user group
    • Trunk Based Outbound Caller ID
    • Set Outbound Caller ID for extension
    • Set Outbound Caller ID for tenant
    • Set Outbound Caller ID for Conference
    • Set Outbound Caller ID for Call Queue